Terms and Conditions

This website and WhatsApp Business App is managed by Sadan Nirman Technologies Private Limited, operating under the brand “Gruh”. At GRUH (“we,” “our,” or “us”), accessible from www.gruh.tech, these Terms and Conditions govern your access to and use of our website, mobile experience, GRUH App on Meta Platforms including WhatsApp Business Messaging APIs, and any products or services we offer.

By accessing our platform, placing an order, or communicating with us through WhatsApp, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

Eligibility

1. You must be at least 18 years of age to create an account or place an order with us
2. You confirm that all information provided by you during registration or checkout is true, current, and complete
3. We reserve the right to refuse service, close an account, or cancel an order at our sole discretion

Account Registration

1. You are responsible for maintaining the confidentiality of your account credentials
2. You agree to notify us immediately of any unauthorized use of your account
3. We are not liable for any loss arising from your failure to protect your login details

Products and Services

1. We make every effort to display product details, images, and descriptions accurately
2. Colors, dimensions, or finishes may vary slightly due to photography, screen settings, or manufacturing processes
3. Product availability is subject to change without prior notice

Orders and Payments

1. Placing an order through our website or WhatsApp constitutes an offer to purchase, which we may accept or decline
2. All payments must be made through the approved payment methods listed on our platform
3. Prices displayed are subject to change at any time before an order is confirmed
4. Applicable taxes, delivery charges, or other fees will be communicated at checkout or during order confirmation

Shipping and Delivery

1. Delivery timelines communicated to you are estimates and may be affected by factors beyond our control
2. Risk of loss or damage passes to you once the order has been delivered to the shipping address provided
3. It is your responsibility to provide an accurate and complete delivery address

Returns and Refunds

1. Returns, exchanges, and refunds are subject to our applicable return policy communicated at the time of purchase
2. Items must generally be returned in their original condition, packaging, and within the specified timeframe
3. Refunds, where approved, will be processed to the original payment method within a reasonable period

Communication Through WhatsApp

By interacting with us on WhatsApp Business Messaging, you consent to receive order updates, support messages, and, where opted in, promotional communication. This messaging service operates through Meta Platforms and is subject to their applicable terms in addition to ours.

Intellectual Property

1. All content on our platform including logos, text, graphics, and images remains the property of Sadan Nirman Technologies Private Limited or its licensors
2. You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission

User Conduct

While using our platform, you agree not to:

1. Violate any applicable law or regulation
2. Submit false, misleading, or fraudulent information
3. Attempt to gain unauthorized access to our systems or interfere with their operation
4. Use our platform to transmit harmful, abusive, or unlawful content

Limitation of Liability

To the fullest extent permitted by law, Sadan Nirman Technologies Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of our platform or products. Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

Indemnification

You agree to indemnify and hold harmless Sadan Nirman Technologies Private Limited, its officers, employees, and partners from any claim or demand arising out of your breach of these Terms and Conditions or your misuse of our platform.

Third Party Links

Our platform may contain links to external websites. We are not responsible for the content, accuracy, or practices of any third party sites and encourage you to review their own terms separately.

Termination

We reserve the right to suspend or terminate your access to our platform at any time, without notice, if we believe you have violated these Terms and Conditions or engaged in conduct that may harm us, other users, or third parties.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Nashik, Maharashtra.

Changes to These Terms

These Terms and Conditions may be updated periodically to reflect changes in our practices or applicable law. Updates will be posted on our website or shared through WhatsApp notifications, and continued use of our platform after such changes constitutes acceptance of the revised terms.

Contact Us

If you have any questions regarding these Terms and Conditions, feel free to contact us at:

Website: www.gruh.tech
Corporate Office: Flat No.1, Suryaprakash Apartment, Samarth Nagar, Mahatma Nagar, Nashik, Maharashtra 422005
Phone: 7588204097
Email: contact@gruh.tech

These Terms and Conditions ensure clarity in how GRUH conducts business with its users while protecting the interests of both parties.

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